What ages would enjoy the play area?

Rattle and Roll play spaces are designed for children 5 and under. We have conveniently included age ranges on each package option. Our spaces are designed to create fun for crawlers, early walkers, and expert walkers. The bright colors and the safe toddler space encourages motor skill and social development. We find that children really LOVE the soft play structures, building towers with the blocks, zooming on the roller coaster and enjoying the ball pit!

How much space is needed for play zone?

Our smallest play zone set up  requires a minimum space of 8 ft x 8 ft. Please see the requirements listed for each play zone.

Which package should I reserve?

Always ensure that the soft play equipment is not overcrowded, and limit numbers according to the age and size of children using it. Our soft play eEquipment can accommodate the following: 8 ft x 8 ft (Climber Zone) up to 6 toddlers, 8 ft x 16 ft (Discovery Zone) up to 12 toddlers, 12 ft x 16 ft (Explorer Zone) up to 20 toddlers and 18 ft x 18 ft (Adventure Zone) up to 30 toddlers. The Ball Pool should be limited to 2 children at a time.

Can we setup in parks and outdoors? What surfaces can we setup on?

Yes! You will need to contact the park in advance to determine the requirements needed to set up. We are insured and can get a certificate if needed. We require 14 days notice for certificate request. We charge a $25 cleaning fee for outdoor usage and outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, pavilion, etc, as the equipment will get hot in direct sunlight and may burn little ones. We offer tents as package add-ons. Depending on package size, more than one tent may be needed. A tarp will be be provided, but please make sure the ground is flat, dry and clear from glass and debris. We do not set up on dirt. Additional fees may apply, if we deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).

What if it is too hot outside, it rains or adverse weather is expected?

The soft play equipment will not be set up outdoors if the weather is forecast to rain or strong winds, as it will become slippery and unsafe. Please identify an alternate indoor location BEFORE set-up. We can issue a credit for a future party if the weather unexpectedly turns bad on the day of the event and no alternative indoor location has been arranged.

How does set up work?

We deliver, set-up and breakdown play equipment. We arrive 45 minutes before event to set up soft play equipment. Our set-up and breakdown of equipment will take about 30 minutes; this is not included in your reserved time. Please take this into account when hosting at a venue. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (i.e. lack of parking, stairs) must be communicated prior to event. Failure to do so may result in delay in set up or additional fees. Delivery 20 miles outside of 06906 zip code will be subject to a travel fee of $30.00 – $150.00. The fee is determined by mileage and assessed per event.

How do we clean and sanitize the play area?

We take the time to clean each piece of our equipment using eco-friendly and baby-safe disinfectant before and after each use to maintain a safe and clean environment. We have several sets of the pool balls so we are never using the same balls without sanitizing. As a mom, cleanliness is a top priority to me!

Is there a deposit required? Is it refundable? When is the remaining balance due?

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What is your policy for damaged products?

Please refer to Rattle and Roll Rental Agreement. ENTER THIS

What is the cancellation policy?

Should you need to cancel your reservation, please be sure to call us as soon as possible at XXX-XXX-XXXX. Cancellations fourteen (14) days or more prior to the event will receive a full refund. Cancellations less than fourteen (14) days prior to the event will result in cancellation fee of $50.

Which payment methods do you accept?

We accept most major credit cards including MasterCard, Visa, American Express via Square.

Is Rattle and Roll insured?

Yes, we are insured however, Rattle and Roll LLC is not liable for any injures or damages. It is the renters responsibly to provide suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them.

A liability waiver form is required for your event and must be reviewed & signed at least 48 hours before your event.

How do I book my party?

Reservations can be made up to six months in advance. Please go to “Book Event” and complete the form to reserve your date/time. We require a $50 payment to secure the date. Cancellations fourteen (14) days or more prior to the event will receive a full refund. Cancellations less than fourteen (14) days prior to the event will result in cancellation fee of $50.  If booking is less than seven days prior to the event date, the full amount will be due at the time of booking.

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